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ServiceNow

ServiceNow is a software-as-a-service provider focused on technical management support, such as asset and license management to corporate IT operations units, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events.

The ServiceNow connector by IConduct allows users to integrate their business applications with the ServiceNow platform for data transfer using ODBC data provider.

 

To configure the ServiceNow connector, follow the instructions below:

 

  1. In the Admin Navigation tree, select Connections and click New.

Connections Section in the Admin Navigation Tree

  1. On the Connector Selection Page select the ServiceNow item from the Content Management section.

Connector Selection Page

  1. In the Data Provider work area, fill in the following fields and click Save.

Connection Work Area

Field Description

Connection*

 A new connection name. Enter a connection alias here.

Is Active

Toggles connector’s activity at interface execution. Enable the checkbox to activate the connection for execution.

Cloud Agent*

The LAN you are working with. Select "IConduct" for cloud systems and your corporate agent for internal systems.

Implementation Type*

Defines the connection implementation type. Supported values:
  • Default. IConduct scheduler works on the cloud agent set in the Cloud Agent field.
  • Java. IConduct scheduler works by sending requests to a Java agent.

Is Source

 This connection entity is available as a data source for Import (writing to Schema). Enable the checkbox to ensure data import.

Is Target

Not used in this connector.

Timeout

 The length of time (in milliseconds) the IConduct platform waits for a response from the connection provider before returning a timeout error. Set the time value to stop the system from connection attempts.
Query The box is intended for entering a query. You can test the defined query by clicking Test Query once the connection is saved. It’s recommended to test the query after the connection testing.

DateTime Format

 Not used in this connector.

Connection String*

A string that specifies information about a data source and the means of connecting to it. Specify the connection properties in the Connection String field. Refer to this page for more information about the ServiceNow connection strings.

*- mandatory fields.

 

Once the connection is saved, you can test if it is successful. Click Test Connection on the toolbar. If the created connection works, you will receive a success message. 

Testing the Connection